K9Win Casino - Player is struggling to complete account verification.

Dear sir,

I am from india. India k9win link is k9inr.com. My username is Vimal8501, when I am submitting a withdrawal request on 14/03/23 then my withdrawal is cancelled next when I contact on live the told me call the whatsapp number. Then a k9win india staff telling me show your identity documents. I am providing all documents then he realesd my account. Next day when I placed a withdrawal then my account is suspended and live chat told me your account need 14 days for veryfication processing. Now 21 days running but when I contact in live chat thay told me your reports is not coming please wait. When I contact k9win india manager they ignore my sms and what's app call also same as affiliate agent. If the k9win is a trusted company plz check my problems and solve it.

Dear vimaljoseph004,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear vimaljoseph004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.