The player from Russia deposited $120 into the casino, placed a bet, and increased the balance to $147, but when attempting to withdraw $50, the casino blocked their account.
K8 Casino - Player's account has been closed.
Amount: $147
K8 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
4d 13h 47m 23s
Case summary
3 days ago
Public
Public
4 days ago
I registered at the casino and made a deposit of $ 120, placed 1 bet and my balance became $147. I wanted to withdraw $50, but the casino blocked my account....
Public
Public
3 days ago
Dear ilya998,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with K8 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you started the verification process in the casino? Have you provided any documents for verification? Which ones?
- When was the last time you were in contact with casino support and what did you discuss?
- Have you received any explanation from the casino regarding your account block?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
ilya998 has 4d 13h 47m 23s to reply
