The player from Russia deposited $120 into the casino, placed a bet, and increased the balance to $147, but when attempting to withdraw $50, the casino blocked their account.
I registered at the casino and made a deposit of $ 120, placed 1 bet and my balance became $147. I wanted to withdraw $50, but the casino blocked my account....
Dear ilya998,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with K8 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear ilya998,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
I made 2 deposits in the amount of $120 and placed 1 bet, after which my account was blocked. I didn't use the bonuses
Dear ilya998,
Please forward to me your attempts to contact the casino support and any responses you received from the casino since the casino blocked your account.
My email is tomas@casino.guru