HomeComplaintsK8 Casino - Player's account has been closed.

K8 Casino - Player's account has been closed.

Amount: $147

K8 Casino
Safety Index:High
Submitted: 05 Nov 2024
Case opened Current status

Waiting for player to reply

4d 3h 18m 53s

Case summary

3 days ago

The player from Russia deposited $120 into the casino, placed a bet, and increased the balance to $147, but when attempting to withdraw $50, the casino blocked their account.

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2 weeks ago

I registered at the casino and made a deposit of $ 120, placed 1 bet and my balance became $147. I wanted to withdraw $50, but the casino blocked my account....

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2 weeks ago

Dear ilya998,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with K8 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you started the verification process in the casino? Have you provided any documents for verification? Which ones?
  • When was the last time you were in contact with casino support and what did you discuss?
  • Have you received any explanation from the casino regarding your account block?
  • Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 week ago

Dear ilya998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 week ago

I made 2 deposits in the amount of $120 and placed 1 bet, after which my account was blocked. I didn't use the bonuses

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3 days ago

Dear ilya998,

Please forward to me your attempts to contact the casino support and any responses you received from the casino since the casino blocked your account.

My email is tomas@casino.guru

ilya998 has 4d 3h 18m 53s to reply

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