K8 Casino - Player’s account closed and balance confiscated.

My account was suddenly closed, and my balance was confiscated, even though I did not engage in any fraudulent activities.

Dear lltskoji,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela,

Thank you for your prompt response!

Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 

→ I do not remember the specific date, but I registered my account at least over a year ago, and the verification is also completed.

Which games you’ve been playing (live casino games, slots, or sports betting)? 

→I have been playing slot machine.(Japanese Pachinko)

Were your winnings accumulated with or without an active bonus, please?

→ I have not received any bonuses at all.

Also, the amount I mentioned is an approximate value.

Since I cannot access my account, I do not know the exact final balance.

I appreciate your continued cooperation.

Hi lltskoji,

If there is any relevant communication that could provide further insight into the entire issue, please send it to petronela.k@casino.guru.

Thank you.

Dear lltskoji,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.