HomeComplaintsJVSPINBET Casino - Player's withdrawal has been delayed at JVSpin.

JVSPINBET Casino - Player's withdrawal has been delayed at JVSpin.

Amount: $450,000 CLP

JVSPINBET Casino
Safety Index:High
Submitted: 15 Dec 2024
Case opened Current status

Waiting for player to reply

4d 1h 46m 56s

Case summary

3 days ago

The player from Chile expresses frustration with JVSpin Casino, stating they have waited five days for a withdrawal to their Neteller e-wallet, despite claims of quick payouts. Additionally, they criticize the casino for allowing deposits from various accounts but restricting withdrawal options, calling the experience a scam and highlighting poor customer service.

Public
Public
3 days ago
Translation

If I had been informed about this casino JVSpin earlier, I would never have deposited money with them. They are shameless.


JVSpin is a horrendously bad casino; they do not pay within 24 or 48 hours as they claim. More than that, I have been waiting 5 days to be paid into my Neteller e-wallet, the same one I used to deposit a certain amount. They allow deposits from any type of account from any country to play on their disgusting site, but when you want to withdraw your money, they only allow e-wallets, not even the same ones you deposited with—what a scam! They offered Astropay, and when you win, they remove it and tell you they have issues with the Astropay site, hahaha, they are brutally good at lying and trying to keep your money, which you haven’t even won because it's part of what you recovered. JVSpin's website is disgustingly bad; their customer service for resolving your doubts and queries is even worse. They have no answers; they always say the specialized team and blah blah blah. Don't waste your money on this site; don't deposit with them. Find something more reliable that will return your money to you.

Automatic translation:
Public
Public
3 days ago

Dear RICE1986,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will also be offered for withdrawals, and it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in the payment methods they can offer to their customers.

To better understand and assist with your case, I kindly ask for more details:

  • Since when has your withdrawal been pending?
  • What is your current active balance?
  • Could you please advise whether you have been informed about any alternative methods of withdrawing your winnings?
  • Has your account been successfully verified in the past?
  • Have you received any specific reasons from customer support for the delay in processing your withdrawal?

If you have any documentation that could help clarify the situation, such as screenshots of your withdrawal request, chats, or emails with the casino, please feel free to forward them to petronela.k@casino.guru.

Your cooperation is crucial for us to proceed with this case. Without your input and supporting evidence, we won’t be able to move forward effectively in mediating the issue with the casino.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.



RICE1986 has 4d 1h 46m 56s to reply

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