The player from India is experiencing difficulties withdrawing his funds. Player’s complaint has been resolved successfully.
JVSpin Casino - Player’s struggling to withdraw his winnings.
Amount: 8,700 INR
JVSpin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear pavankumarsangani9,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Hello there,
Yes my account is verified and also am depositing funds. I contacted support and they said that internal issue but iam trying since yesterday and am frustrated contacting. I am a new user and facing lot of issues. I am withdrawing form the same method and it's my account only.
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1 year ago
Hello there,
Support Team told me to deposit minimum amount through different payment method so that I can withdraw. I deposited amount and sent an email stating that am the rightful owner of that account but again the same error. Denied by operator. Payment error. Support says the same auto response but they don't answer my question. Fraud and scam company Jvspin.
Casino Team not releasing mu winnings and again asked me to deposit which is so frustrating. I want my money back ASAP. Kindly look into it on a hug priority.
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1 year ago
Hi, its resolved after so much of struggle and pain. Thanks for looking into it.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, pavankumarsangani9, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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