JVSpin Casino - Player complains that she couldn't use her free bonus.

they gift me bonus gift from telegram ,from my email and the casino promotion.but when open the game they block the game.i got 3 gift bonus they block all the 3 .when i reffer to the support team they say they allready reffer to tech support@service and they will get to me back.mean while i check bact my bonus gift it already gone.

i get support team back the answer that i get really make me fill like idiot.

Dear wzurinn18,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that it was a free bonus that has been issued to you? Please understand that if you couldn't use your free bonus due to technical problems we won't be able to help you. I understand it is not an ideal situation, but there's not much we can change it.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

It this the answer to my complaint.?

I feel likebi have been cheat with the all promotion and bonus gift.i try my luck betting with your cosino within your promotion .what do you mean that im not eligeble? And now technical problem.?

This is ñot acceptable.

Thank you very much, wzurinn18, for the clarification. Do I understand correctly that you accumulated some winnings from Free Spins and in order to withdraw those winnings, you need to deposit real money and complete the wagering of your free bonus winnings with real money only?

Dear wzurinn18,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.