JustSpin Casino - Player’s winnings have been withheld.

26 of January I register and deposit 50 euro won 3000 euro book of dead...I did a withdrawal for 3003 euro filled in IBAN/BIC everything and my withdrawal stood as pending..

30 minutes after they closed my account because I have exluded myself from their sister site 21.com 5 years ago due to gambling problems.

I did however send in all my documents and got an email 26 January that my documents where verified and that my withdrawl would still go thru....

as today 24 February NOTHING NO MONEY and everyday in chat same answer...relevant department is working on it.

I have saved both chats and email from them PROMISE me I will get my money...but nothing

I have reached out to both MGA,AskGamblers,eCOGRA no one of them are helping.

Dear morgan1975,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with this casino? Could you please advise if you have self-excluded yourself from any other casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

I recived email today at 08.06 in the morning they said information from both Justspin and myself has gone thru and they are now taking action..

3 Hours later I got email from Justspin wanting me to answer questions about gambling problems and me setting deposit limit in order to reopen my account..breakthrough after 5 weeks of waiting

some half hour later my account was open and I could log in and did a withdrawal for 2993 euro that withdrawal now stand as processing and Justspin said it can take up to 72 hours before the pay out.

I did bankwire transfer so once done I should have founds within instant time..

So if withdrawal not payed out Thursday at 12.00 latest they did not held up to their promise...

So we await 3 days please...if money is payed out I delete my bad judgement

Morgan

We received confirmation from the player that the winnings have been paid.

My withdrawal came today's they did pay out perhaps thanks to eCOGRA ?

I wont play there again.

Thank you for support

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, morgan1975, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru