JustCasino - Player experiences withdrawal and deposit issues.

Withdrawal cancelled as they can't withdraw to skril due to sudden technical reasons, same last deposit of 50 euro also gone missing, a bank transfer has now been attempted but not hopeful, dies not appear to be a legit site and live support just copy and paste same replies without replying to emails or raising issue aa a complaint.

Dear ynoth99,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you guys i believe with your help the money was sent quickly. Case can no be closed I appreciate your assistance here. regards jin m*****

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ynoth99, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru