The player from the United Arab Emirates had been blocked from most casinos due to alleged anti-fraud measures and was unable to claim winnings. He had reported being banned from multiple online casinos affiliated with DamaN.V. and had received varied responses, with some casinos citing suspected fraud as the reason. We had asked the player to provide more details and to submit separate complaints for each casino. However, the player did not respond to our requests for additional information. As a result, we were unable to investigate the issue further and had to reject the complaint.
JustCasino.io - Player's account blocked due to anti-fraud measures.
Amount: ??
JustCasino.io
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
I’m disable too play too most of all casino. Later my reclaim for not get my winning.. i send message and told me im block beocuse of the anti fraud 🤷🏻♂️
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7 months ago
Dear sergut9994,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue. I’m afraid I will need more information regarding your problem.
- Please could explain the issue in more detail?
- Which casino is your complaint about? Could you please share a link to the casino's website?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I will be waiting for your reply patiently.
Best regards,
Tomas
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7 months ago
"I have recently been banned from several online casinos affiliated with DamaN.V., including Justcasino.io, Wildfortune.com, Let'slucky.com, Luckywins.com, LuckyDreams.com, 
and Casitsu.com, among others. I've tried reaching out to some of them to understand the situation, but while some claim it's due to suspected fraud, others simply haven't responded to my inquiries. It's very frustrating not to have a clear answer on what happened. Do you have any suggestions on how I can proceed in this complex situation?"
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7 months ago
Dear sergut9994,
Please understand we don't proceed with complaint resolution against multiple casinos in one complaint thread.
I will assign the complaint to only one of the casinos you listed - Justcasino.io
If you wish us to assist you with accusations coming from other casinos, I would encourage you to file separate complaints, one for each casino.
- Could you please forward emails you received from this casino with any explanation that your account was blocked? My email is tomas@casino.guru
- Could you please specify how much was your balance in this casino before your account was closed?
I'll await your message.
