JustCasino.io Review

The player from Denmark had complained about a max cashout being imposed on his 1,050 euro winnings from his free spins bonus, which the casino had never mentioned. His winnings had been reduced to 300 euros and his cashout attempt had been stalled, with customer support unable to assist. After reviewing the casino's bonus terms and conditions, we found a clause stating that winnings from free spins were capped at 300 euros. The player confirmed that he had received the 300 euros after a second withdrawal request. Thus, we had concluded the case as resolved since the player had received the maximum allowed cashout as per the casino's terms and conditions.

The player from Australia had had an issue with an online casino where she had been trying to withdraw her winnings of $550. The casino had claimed she had a duplicate account, which she had denied. The player's account had not been initially verified, but after uploading several documents, the verification process had been completed. Subsequently, the player had been able to withdraw her funds. However, she had expressed dissatisfaction with the casino's decision to disallow her from receiving bonuses in the future. The complaint had been resolved successfully with the player receiving her winnings.

The player from Hesse has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and the complaint was closed as resolved.

The player from Quebec deposited $1000 and was supposed to withdraw $3800 after fulfilling the wagering requirements. The casino declined the withdrawal due to occasional bets over the max amount. The player did not contest this, but further stated that they had made an additional deposit that had not been credited to their account. The casino looked into the matter, then stated that there had indeed been an error and that the missing deposit had now been credited to the player's balance. The player confirmed this and the complaint was resolved.

The player from Australia deposited two separate transactions of $100 each, which were not registered. The funds have not been refunded and the account was subsequently closed. The player confirmed the funds were returned to him after he contacted his bank. We clsoed the complaint as resolved.

The player from Ireland faces withdrawal issues with the casino, as it is unable to withdraw to Skrill due to technical reasons. Additionally, their last deposit of 50 euros disappeared, and the support team has not resolved the problem. Player’s complaint has been resolved successfully.

The player from Canada faced an issue with a canceled bonus while trying to meet wagering requirements, which resulted in a loss of 2,500 CAD. He believed this was a mistake due to a glitch, as he had not received any confirmation for the action. Despite having contacted customer service, his issue remained unresolved. The Complaints Team intervened, confirming the player's claim of an error and facilitating the restoration of his session. Ultimately, the player received a credit of 2,500 CAD, which he successfully withdrew, leading to the resolution of his complaint.

The player from Australia had deposited $30 and received a bonus, winning up to $2,500. After several withdrawals and verifications, the casino rejected the withdrawal, citing a cap on winnings from free spins. Despite the player’s winnings being below the bonus cap and verifying the documents, the casino only allowed a withdrawal of $300, which the player disputed as unjustified. The casino acknowledged a miscalculation and reimbursed the full amount into the player's account, which she successfully withdrew. The complaint was resolved to the player's satisfaction.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We advised patience and cooperation with the casino, noting that delays could occur due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The issue was resolved successfully after the player communicated with the casino regarding the delay in processing. The player confirmed satisfaction with the outcome and requested that the complaint be deleted.

The player from India had lost initial deposits totalling Rs 10,780 and then deposited an additional Rs 10,000, but had no access to their account. After raising a complaint, the casino reviewed the case and eventually refunded the player's unused deposit of Rs 10,000, although the account remained blocked. The complaint was marked as resolved.

The player from Germany had deposited 500 EUR via IBAN bank transfer, but the casino claimed they could not find the funds despite confirmation from the bank. Lucky Dreams acknowledged the IBAN account belonged to them. The player initiated an investigation with his bank, and the casino checked with their payment provider. The player later confirmed the casino had refunded the 500 EUR deposit. The issue was resolved and the complaint was marked as closed.

The player's account had been deactivated without explanation while she was playing, leaving her unable to withdraw her 930€ balance. Contacting chat support and the VIP Manager did not resolve the issue as the support team remained unresponsive. After we intervened and contacted the casino, the outstanding amount was transferred to the player. The complaint was successfully resolved with the player confirming receipt of the funds.

The player from Germany, despite having had a verified account, experienced delayed withdrawals totaling €4,800 from LuckyDreams Casino. The casino cited technical errors and bank problems, and despite daily contact with customer support, the issue remained unresolved. After the player's complaint was transferred to a member of our team, we invited a representative from LuckyDreams Casino to join the conversation. The player reported that her withdrawals were initially cancelled, but after re-uploading necessary documents and making another withdrawal request, she received her funds. We had marked the complaint as 'resolved' in our system.

The player from Germany had deposited 20 Euros via instant transfer which was later declined by the casino. The money had been deducted from the player's account and had not been refunded. Despite the player's multiple successful deposits in the past, this specific transaction had not been credited to his casino account. We had advised the player to contact his payment provider to investigate the issue and we had extended the timeline for resolution by an additional 9 days. After a month, the player confirmed that the money had been credited to his Luckydreams account. Consequently, we had marked the complaint as 'resolved'.

The player from Sweden had won 3000 euros using a free bonus on Lucky Dreams. She had been waiting for her withdrawal for over a month, despite the casino's initial promise of a 24-hour transfer. The casino later claimed a 1-6 days processing time, which had caused the player to worry they were attempting to encourage her to gamble away her winnings. After submitting a complaint and communicating with the casino, the player confirmed that she had received her withdrawal. We then marked the complaint as 'resolved' in our system.

The player from Germany had had an issue with Lucky Dream Casino where she had deposited money after being promised a deposit bonus over a phone call. However, the bonus had not been credited to her account and the casino had denied making the promise. After she raised the complaint with us, we had facilitated communication between the player and the casino. The casino resolved the issue by crediting the promised bonus to the player's account. The complaint was then marked as 'resolved'.

The player from Canada, after multiple deposits and account verification, won 2,800 CAD. However, despite being fully verified, his withdrawal requests keep getting cancelled and he's repetitively being asked for the same documents. Player’s complaint has been resolved successfully.

The player from Germany is experiencing repeated withdrawal issues with LuckyDreams Casino, implying the casino unnecessarily requests verification processes despite him already being verified. The player later informed us he was successfully verified and received his winnings, so we closed the complaint as resolved.

The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany is experiencing difficulties withdrawing her winnings due to ongoing verification. We were able to help the player successfully finish the verification process, however, the player in the meantime decided to play over and lost the disputed amount.

The player struggles to withdraw his balance as the casino seems to be delaying the payment. We contacted the casino, but before a response the player informed us that his winnings were finally paid out so we closed the complaint as resolved.

The player from Germany requested a withdrawal, but his account was blocked and the casino requested documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Arab Emirates is dissatisfied with the withdrawal process. There had been a problem with the player's withdrawal, but the casino was quick to find a solution and the issue was resolved.

The player from Germany had his Let's Lucky account suspended after requesting a crypto withdrawal, receiving a message that indicated the account was deactivated. While casino support stated that the withdrawal was in process, the player was concerned that the management's decision to close the account suggested an attempt to avoid paying out the requested amount of approximately €60. The Complaints Team successfully resolved the issue by ensuring the player received refunds for his deposits, but the account remained closed. It was clarified that the casino had the right to close accounts at its discretion, and since the funds had been returned, no further investigation was warranted.

The player from New Zealand had experienced difficulties withdrawing her winnings from an online casino. The issue had stemmed from a typo in her email address linked to her Skrill account, which had caused the payment to be rejected. After the casino's representative had identified the problem, the player confirmed the correct email address and the funds had been returned to her playing account. Upon reprocessing the transaction with the correct details, the player had successfully received her withdrawal. The issue had been resolved to the player's satisfaction and the complaint was closed as "resolved".

The player from Denmark had won a substantial amount (2,235,000 kr) at the casino, part of which was later removed from his account. The casino had claimed that the player had violated some rules. In addition, the player had a pending withdrawal request for 50,000 euros that had not been processed within the stipulated 24 hours. Following a series of discussions and investigations by the Complaints Team, the casino, and the player, the issue had finally been resolved. The casino had agreed to an internal settlement with the player, who had confirmed his satisfaction with the resolution.