Justbit Casino - VIP player's withdrawal is delayed.

I decided to play on Justbit casino and then proceeded to make my deposit and then after many hours of play I run my balance up to around 1900 €

I then contact live support and ask for guidance to what's the best way for me to withdraw my funds since I deposited with Revolut.

The agent then suggest me to make a new deposit of 20 € with an e wallet account so that I can quickly withdraw the whole balance back to my Neteller account.

So In order to withdraw my funds I will have to deposit money again to the casino?

Now I am asking support when will my withdrawal be processed and he says it can take up to 3 days for my withdrawal?

When I clicked withdraw it says usually in seconds and neteller and skill is always very quick or instant

I am even EXPERT 8 Vip and that should also give me fast withdrawals

Dear luccad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It is a common practice for online casinos to require players to make a deposit with the payment method they wish to use for withdrawal. It is a security and anti-money laundering measure that helps the casino verify the ownership and legitimacy of the player’s account.

Do I understand correctly that you already made a new deposit of 20€ with an e-wallet, so that you could use Neteller for withdrawal?

Regarding the processing of your withdrawal, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes that is correct I have already made a new deposit with neteller and now I am trying to withdraw the whole balance back to my neteller account its still pending

I really hope they will process my withdrawal quickly I am already sceptical about using curaçao sites but after researching for hours this one seems to have a lot of positive and good reviews

lets not be concerned just yet I say to myself

Despite the assurances provided by the casino representatives regarding a 72-hour timeframe for crediting my funds after initiating the withdrawal request, it is crucial to emphasize the significance of expeditious processing when it comes to withdrawals to e-wallets such as Skrill and Neteller. Ideally, these transactions should be completed within a maximum of one day, and any delays beyond that timeframe would be highly undesirable and unacceptable

According to the support team, my withdrawal request will remain in a pending state until the funds are successfully deposited into my account. Normally, it is common to have the option to cancel a withdrawal until it has been processed by the casino. However, on this particular site, the ability to cancel or roll back a withdrawal is available at all times until the amount has been credited to my account. This practice creates a less secure gambling environment and raises concerns about the site's ethical practices.

Casino Guru is widely relied upon by a substantial number of players seeking reputable and reliable casinos for their enjoyable gaming experiences. Consequently, when a casino boasts an exceptionally high rating on the platform, it sets the expectation that all aspects of its operations, including secure, prompt, and efficient payment processing, will function flawlessly.

money is received within 72 hours

thx

Dear luccad,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru