The player from the Netherlands is facing difficulties withdrawing funds from JustBit.io, which is allegedly operating illegally in their country. After agreeing on a refund amount of 1,974.16 EUR, the casino's legal department has not provided updates despite multiple inquiries, and communication attempts via email and live chat are being ignored.
Justbit Casino - Player’s withdrawal request is delayed.
Amount: €1,974
Justbit Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
5d 12h 38m 13s
Case summary
yesterday
Public
Public
2 days ago
On September 2 I initiated my case with my VIP manager stating that JustBit.io is prohibited from operating in the Netherlands, yet it continues to market itself as a regulated and licensed online casino. Depositing and playing on this site is illegal, and upon verification with the Gambling authorities, I learned that JustBit is unlawfully providing games to Dutch residents.
After weeks of requesting updates on my case, on October 17 JustBit.io agreed on a refund amount of 1 974,16 EUR.
On October 18 I was told the following: "Our legal department has already started drafting the agreement. This may take up to two weeks to complete."
After regularly sending emails to the VIP manager for updates, I've gotten the same "I have transferred your request to the appropriate department, therefore I kindly ask you to wait for an email response regarding your case."
Now (since November 12), my emails are being ignored completely with not a single response including the update and the agreement contract.
To find out if this was done on purpose, I decided to start a live chat through the website to get in contact with the VIP manager there. The first time, the VIP manager told me to send an email, which I've already done several times. Before I could reply with my concern on why my emails are being ignored, the VIP manager closed the chat. The second time when I asked why my emails are being ignored, the chat was closed instantly with not even a single response. Now, I'm in an endless queue (even though I'm number 1 in queue).
What do I do at this point to get this all solved?
Public
Public
yesterday
Hello fmsakira,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Justbit Casino. Please allow me to ask you a few more question before we would move forward.
- When did you register into the casino?
- Did you ever receive any withdrawal from them?
- When was the last time you spoke to the casino and what was it about?
Please note that if the casino rules does not restrict a specific country from registering, you are free to play there. Also it is the player's responsibility to find out these information before registering into any online casino and it is not an excuse to later find out that you were not supposed to play there. It is therefor entirely up to the casino whether they pay out any refund or not.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
