Justbit Casino - Player's withdrawal is getting delayed repeatedly.

This is probably the 4th time I have had to redo my withdrawal. They say everything is in order and the money is on the way and may take up to 10 days. However, after 10 days, I need to send a statement from my account, then they find no error and transfer the money back to my gaming account and I have to make a new withdrawal. They have done this multiple times now. The website is justbit.io

Dear Stoffe12,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is there currently a pending withdrawal on your account?
• Which payment method are you using in order to withdraw your funds from the casino?

Looking forward to hearing from you.

Best regards,

Tomas

Nah, they just say that it's not wrong every time and then send them back the money again and yes have to redo it. Aa there is a withdrawal right now but on Friday they will have gone 10 days again and will surely have to do the same again. Have deposited on my bank card, so have to withdraw on the same one, they say

They said that I should talk to my bank and they have and according to them it should only take 3 days for my bank. But they have not seen that they are something that has been on the way from their casino or some other casino

Was your withdrawal attempt successful this time? Has casino support recommended any alternative payment method for you to be able to withdraw your winnings?

No, have not received them and they just say they are under process

Doesn't say much else

Could you please send me the recent correspondence between you and the casino regarding the issue? My email is tomas@casino.guru

Fixed

Fixed

They sent the money back again and say that I will try another card, but it will be difficult because I only have one bank card

Before we contact the casino, kindly send me the responses you received from the casino to my email. Send screenshots, chat transcripts, or emails to tomas@casino.guru

Sent

Thank you very much, Stoffe12, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

The money came today

Dear Stoffe12,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Peter