Justbit Casino - Player’s withdrawal is delayed.

Amount: €1,700

Justbit Casino

Safety Index:Below average Submitted: 28 Oct 2024

Case opened Current status

Waiting for Casino Guru to reply

2d 16h 55m 31s

Case summary

4 days ago

The player from Italy is facing a withdrawal issue after waiting 48 hours, as the casino claims insufficient funds to process her payment and has not returned her money to her account.

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elisateo921

Novice

Italy

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4 days ago

OriginalTranslation

After waiting 48 hours for a withdrawal, the casino informed me that they do not have sufficient funds to pay and have not even returned the money to my account.

I have deposited a lot with this casino, and for my first payment with everything in order, they are not paying me.

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Tomas

Complaint Specialist

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4 days ago

Dear elisateo921,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

Could you please advise if your account has been fully verified?
Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
When did you request a withdrawal from the casino? Is it still pending in your account?
Could you please share the communication between you and casino support for us to review? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

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elisateo921

Novice

Italy

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4 days ago

OriginalTranslation

Hi Tomas I sent everything by email, the withdrawal was made on Friday and had to be paid within 48 hours, today the wording was "aggregator status cancelled" and as you can see from the chat sent by email they said that it is an internal problem of theirs since I have everything in order.

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