The player from Italy faced a withdrawal issue after waiting 48 hours, as the casino claimed insufficient funds to process her payment and did not return her money to her account. The Complaints Team extended the time for the casino to resolve the issue, allowing an additional 7 days for processing. However, due to the player's lack of response to inquiries, the complaint was unable to be investigated further and was consequently rejected.
The player from Italy faced a withdrawal issue after waiting 48 hours, as the casino claimed insufficient funds to process her payment and did not return her money to her account. The Complaints Team extended the time for the casino to resolve the issue, allowing an additional 7 days for processing. However, due to the player's lack of response to inquiries, the complaint was unable to be investigated further and was consequently rejected.
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