The player from Italy faced a withdrawal issue after waiting 48 hours, as the casino claimed insufficient funds to process her payment and did not return her money to her account. The Complaints Team extended the time for the casino to resolve the issue, allowing an additional 7 days for processing. However, due to the player's lack of response to inquiries, the complaint was unable to be investigated further and was consequently rejected.
Justbit Casino - Player’s withdrawal is delayed.
Amount: €1,700
Justbit Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Justbit Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
After waiting 48 hours for a withdrawal, the casino informed me that they do not have sufficient funds to pay and have not even returned the money to my account.
I have deposited a lot with this casino, and for my first payment with everything in order, they are not paying me.
Automatic translation:
Public
Public
2 months ago
Dear elisateo921,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
- Could you please share the communication between you and casino support for us to review? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
2 months ago
Translation
Hi Tomas I sent everything by email, the withdrawal was made on Friday and had to be paid within 48 hours, today the wording was "aggregator status cancelled" and as you can see from the chat sent by email they said that it is an internal problem of theirs since I have everything in order.
Automatic translation:
Public
Public
2 months ago
Translation
Please kindly ask them to respond as they reply with generic sentences and I can't even understand what technical problem it is.
Automatic translation:
Public
Public
1 month ago
I fully understand your frustration, elisateo921. However, I will set the timer for an additional 5 days to allow the casino two full weeks to process the payment. If there’s no development by Saturday, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.
