Justbit Casino - Player's refund request is delayed with conditions.

so i did ask for a refund on this casino.

after a while... like 2 months i recevied a contract that they are willing to compensate part of my losses. but i need to sign a contact.

i do not want to sign anything i just want my money back even tough its only 70% off my losses.

signin the contract gives them the right to convensate 50000 euro from my when i break the term off agreement like making a complaint here.

i need some advice in this matter.

Dear otis35,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Justbit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain what was the basis of your refund request to the casino?
• Could you please share the communication from the casino agreeing to a refund?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear otis35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.