HomeComplaintsJustbit Casino - Player's refund request is delayed with conditions.

Justbit Casino - Player's refund request is delayed with conditions.

Amount: €5,000

Justbit Casino
Safety Index:Below average
Submitted: 17 Oct 2024
Case opened Current status

Waiting for player to reply

0d -15h -39m -18s

Case summary

15 hours ago

The player from the Netherlands requests a full refund from the casino after two months of waiting, receiving a contract for partial compensation instead.

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Public
2 weeks ago

so i did ask for a refund on this casino.


after a while... like 2 months i recevied a contract that they are willing to compensate part of my losses. but i need to sign a contact.


i do not want to sign anything i just want my money back even tough its only 70% off my losses.


signin the contract gives them the right to convensate 50000 euro from my when i break the term off agreement like making a complaint here.


i need some advice in this matter.



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2 weeks ago

Dear otis35,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Justbit Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please explain what was the basis of your refund request to the casino?
  • Could you please share the communication from the casino agreeing to a refund?
  • My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
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1 week ago

Dear otis35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

otis35 has 0d -15h -39m -18s to reply

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