Justbit Casino - Player requests a refund of deposits.

JustBit.io is not allowed to operate in the Netherlands, but they still advertise themselves as a regulated and licensed online casino. It was against the law to deposit and play on this website, after checking with the Gambling authorities I was told that Justbit is illegally offering games to Dutch citizens. It shouldn't be able for a Dutch citizen to register I was told by Justbit, why is it then possible to use a Dutch phone number? And select The Netherlands in the list of countries.

Justbit.io knows what it is doing by allowing Dutch people to register, while in their terms and conditions it has written that Dutch citizens are not allowed to play but on web advertisements when you click the link it says Justbit is a regulated Dutch casino. I want all my money back because I am clearly deceived as it should never be possible to play on this website as it isn't authorized by the Dutch gambling authority.

Dear JusticeForAll,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by The KSA (Kansspelautoriteit). Some of those casinos can be found here.

Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

I will report them to the authorities and hope they get a big fine. After banning myself because of a gambling addiction I could still play that's when the alarm bells started ringing that they weren't licensed. It's also funny you solely lay the blame on me and not the online casino deceiving people through advertising.

I wrote them and they refunded everything back to me!!

I'm happy to hear that your problem has been resolved. Please understand that we do not have any legal power to dictate to casinos to reimburse the money if they accepted players regardless of their license. However, I'm happy that the casino admitted their mistake and that you received your money.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, JusticeForAll, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru