Justbit Casino - Player faces delays and disputes on withdrawals.

I won €12,000 on Justbit, but unfortunately, a single withdrawal isn't possible, so I had to make multiple withdrawals. The waiting period for cashing out is at least 72 hours. Meanwhile, I made some cancellations and replayed some of the amounts I had already withdrawn. This is evident in my withdrawal history on the Justbit site, which shows three different entries: "confirmed aggregator status" (meaning I have received the winnings in my bank account), "user-refunded status" (meaning I replayed the amount I had requested to withdraw), and "rejected aggregator status" (meaning these are withdrawals I did not cash out or replay). I have tried speaking with their support agent via chat several times, but they insist that I replayed everything, which is absolutely not true since there are three distinct entries in my withdrawal history. Aside from the fact that I don't think it's fair to wait 72 hours for a withdrawal and the daily withdrawal limit, I can understand that everyone sets their own rules, but having to forfeit €5,400 because they say I replayed everything is unacceptable.

Dear Careddu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Justbit Casino.

If the casino asserts your balance was played down, this fact should be recorded in your gaming history. For us to argue against the casino, we would need to review your gaming history from the relevant period.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your gaming history with me? You should be able to request it from casino support in an Excel-friendly format for the specified period.
• Could you please share with me the communication between you and the casino where you've been told the balance was played down?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I would give you my account name with password directly if it is possible

Dear Careddu,

That wouldn't be possible.

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I kindly ask you to reply to my questions above, if you wish to continue with complaint resolution.

I appreciate your cooperation in this matter.

Dear Careddu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.