The player from Italy struggles to withdraw €12,000 from Justbit, needing to make multiple withdrawals due to a waiting period of at least 72 hours. Confusion arises as the player encounters discrepancies in withdrawal statuses and disputes the casino's claim of having played all funds, which results in the loss of €5,400.
Justbit Casino - Player faces delays and disputes on withdrawals.
Amount: €5,400
Justbit Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 16m 40s
Case summary
3 hours ago
Public
Public
16 hours ago
Translation
I won €12,000 on Justbit, but unfortunately, a single withdrawal isn't possible, so I had to make multiple withdrawals. The waiting period for cashing out is at least 72 hours. Meanwhile, I made some cancellations and replayed some of the amounts I had already withdrawn. This is evident in my withdrawal history on the Justbit site, which shows three different entries: "confirmed aggregator status" (meaning I have received the winnings in my bank account), "user-refunded status" (meaning I replayed the amount I had requested to withdraw), and "rejected aggregator status" (meaning these are withdrawals I did not cash out or replay). I have tried speaking with their support agent via chat several times, but they insist that I replayed everything, which is absolutely not true since there are three distinct entries in my withdrawal history. Aside from the fact that I don't think it's fair to wait 72 hours for a withdrawal and the daily withdrawal limit, I can understand that everyone sets their own rules, but having to forfeit €5,400 because they say I replayed everything is unacceptable.
Automatic translation:
Public
Public
5 hours ago
Dear Careddu,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Justbit Casino.
If the casino asserts your balance was played down, this fact should be recorded in your gaming history. For us to argue against the casino, we would need to review your gaming history from the relevant period.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share your gaming history with me? You should be able to request it from casino support in an Excel-friendly format for the specified period.
- Could you please share with me the communication between you and the casino where you've been told the balance was played down?
- My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
