JustBet Casino - Player’s account has been blocked.

I placed a few multiple bets on a starcraft2 tournament. The bets has won and was calculated, but after few days my withdrawal was canceled and account banned.

Dear Sergey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your account fully verified in the past? Have you received any successful withdrawals in the past? Could you please advise how long ago you have registered your account? Did you receive any explanation from the casino why your account has been suspended?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello!

My account was registred 26.12.20. I was glad to see odds on a Starcraft 2 tournament with top players from Korea.

It was my first bets at this bookie, few of them loosed, few won. After that I requested a withdraw my winnings. Than I spoke with support, and they told me that my account closed by their desition. No extra explanation about my bets. My account was not verified, but probably, I uploaded my documents.

Thank you, Sergey, for your reply. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to an e-sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Dear Sergey,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

We rejected this complaint as it was sports betting related. However, please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.