Jupi Casino - Player's withdrawal was rejected.

Hey! On April 27, I submitted my first documents (everything that was required at the time) and on April 29, a certificate from the E-wallet was still required. These were only confirmed on 2.4 and I was able to put in a withdrawal request. However, the 4.5 withdrawal request was canceled and I was told to put a picture of myself with my driver's license, well, I did that and the casino confirmed on 7.5 that everything is okay. Well, I immediately put in a withdrawal request and it went into pending mode, and today the money suddenly returned to the game account... What can you really do???

Dear Nightshift95,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Did you request another withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Hey! It has not been reported that the withdrawal request was rejected without any reason. It seems to join my account and many others. I requested a new repatriation and it is pending at the moment.

Thanks for the update,

Was the new withdrawal request processed successfully?

Could you please forward any relevant communication (emails, chat transcripts) between you and the casino regarding the issue? My email is tomas@casino.guru

I'll await your reply.

Dear Nightshift95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.