The player from Finland is unable to withdraw their winnings. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Jupi Casino - Player's withdrawal request has been canceled.
Amount: €500
Jupi Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The casino will always cancel my withdrawal. The account has been fully verified, I have also received an email from the Casino on the subject. The casino makes various excuses for that.
Automatic translation:
Public
Public
2 years ago
Dear cool3r,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Could you please clarify how many times your withdrawal has been canceled?
Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Thank you very much for your reply, cool3r. Do I understand correctly that the issue was first caused by the wrong email address of your Skrill account? Have you accumulated your winnings with or without an active bonus, please?
Public
Public
2 years ago
Translation
With an active bonus. the excess was removed as soon as I had met its recycling requirements.
Automatic translation:
Public
Public
2 years ago
Do I understand correctly that you currently have a pending withdrawal request to a card ending with **99? Or was this withdrawal canceled as well?
Public
Public
2 years ago
Noup . I have made a withdrawal request for a bank transfer(has not yet been canceled) . There is no option on the page to even allow me to make a withdrawal with a card ... 99. i attach prtsc withdrawal request options
Public
Public
2 years ago
Ok, I see. We usually give casinos 14 days to process each payment, therefore, in this case, I would recommend that we wait for a few more days. If there is no development within this time frame, we will intervene. Please, keep us updated in the meantime. Thank you in advance.
Public
Public
2 years ago
Translation
Everything is fine now. They paid for it today.
Automatic translation:
Public
Public
2 years ago
Awesome news, cool3r. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
