The player from Austria had used a welcome bonus and won, but hadn't received the winnings for almost five weeks. The casino's support had claimed the matter was forwarded but there had been no progress. After the player lodged a complaint with us, the casino had paid out the winnings a day later. We had then marked the complaint as 'resolved'.
Jungliwin Casino - Player's bonus winnings were not credited.
Amount: €570
Jungliwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
I used a welcome bonus and won using the free bet, but unfortunately my win hasn't been credited for almost 5 weeks now. The support claims it has been forwarded, but there has been no progress.
Automatic translation:
Public
Public
3 months ago
Dear Babili69,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you see this bet in your game history? Does it have any result - win/loss?
Do you have any evidence confirming that you indeed won this bet and what the exact result was?
Thank you very much in advance for your reply.
Best regards,
Kristina
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Sensitive attachment
3 months ago
Translation
many thanks for the answer. Yes, you can see that I won but the winnings were not credited.
Automatic translation:
Public
Public
3 months ago
Translation
One day after I submitted my complaint here the bet was paid out 🙂🙂
Automatic translation:
Public
Public
3 months ago
Dear Babili69,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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