Jungliwin Casino - Player's account has been suspended following attempt at verification.

I created an account on 11th March and deposited ₹800 on 11th March and then deposited ₹600 on 16th March.I won some money and then withdrew Rs 9510 and got an email for document verification. I tried 4 times for document verification.But my document got declined every time, after that when I talked through chat, it was said that I have sent it to the team and the reply will come on email.Email came, account suspended😔, there was no reason to block it, please recover my casino wallet.

Dear rhoit9869,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jungliwin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I created junglewin account on 11th March 2024 and my account got blocked on 7th April 2024I received an email that my account was blocked. I played gameplay sports and casino.I did not activate any bonuses

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I complained on other casino complaint website but the answer is why did I use fake document.Whereas I also said that if you feel that the document is fake then you can check the document on the Aadhaar website.

Could you please forward the documents you submitted to the casino to my email at tomas@casino.guru?

I'll wait for your message.

I sent you the document on email. Please check the document which I had given in Jungliwin. How is it a duplicate?

Thanks for your email.

Unfortunately, the documents you sent don't appear to be genuine. Consequently, we consider the casino's actions as justified and won't be able to argue in your favor.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with this or any other casino in the future.