Jungliwin Casino - Player believes that their withdrawal has been delayed.

I signed up on jungliwin on 22 march 2024;made deposit of 1220 and won around 4400 and requested withdrawal of 4400, in bank account, however i have still not received it till now, when i contacted there support team initially they told withdrawal is confirmed and it should be credited within 1-7 days, however now as time has already lapsed they are not giving any satisfactory reply, i even asked them to give bank reference number if transaction is confirmed but they are saying they don't have any such information, i request casinoguru team to kindly help me

Dear Girish,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Girish,

Have you received your withdrawal from the casino yet?

No, withdrawal is still not received, i had contacted casino several time and even shared bank statement with them, but no satisfactory response is received, i even asked from them bank reference number if withdrawal is successful but they are also not providing them, i am attaching conversation with support team here, kindly help me

Thank you for your reply, Girish. Could you please confirm that you have passed the KYC verification? Did you accumulate your winnings with or without an active bonus?

What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Hii, no kyc was demanded from me, regarding the withdrawal it is showing successful i have attached transaction history screenshot also, kindly check and let me know if anything else is required from my side

Thank you very much, Girish, for your cooperation. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Girish,

This is Dominika and from now on, I will be taking care of your complaint. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Jungliwin Casino representative to join this conversation and participate in the resolution of this complaint.

Kind regards,

Dominika

Casino.Guru

Dear Dominika,

We appreciate your assistance in resolving the case.

After a thorough investigation of Girish's withdrawal request, we have found that the transaction was unsuccessful due to issues with the bank.

According to the data provided by the provider, it has been identified that there was an error on the bank's side, resulting in the failure to process the withdrawal. Our team promptly refunded the funds to Girish gaming balance as compensation for the situation. 

In addition, the player can make a new withdrawal request, which will be processed from our end as quickly as possible.

We are sorry for the situation on the provider's side, but we have made every effort to resolve it in the best possible way.

Thank you for your cooperation.

Sincerely,

Tom

Representative of the JungliWin Casino

Dear Jungliwin Casino, thank you for the information.

Dear Girish, have you already made a new withdrawal request, please?

Yes, i have now received my withdrawal, thanks to you and whole casinoguru team for helping me, without which i would not have got my money back, as casino support team was continuously ignoring me , thanks again

Dear Girish,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru