The player from India had been unable to log into his casino account for the past month, receiving a message that his account was disabled. Despite playing for five years without issues, he had not received any password reset messages. The Complaints Team had attempted to contact him for clarification and extended the response time, but he did not reply. As a result, the complaint was rejected due to lack of communication.
Jungle Raja Casino - Player's account has been disabled.
Amount: 1,000 INR
Jungle Raja Casino
Safety Index:Above averageSafety Index
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7.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 days ago
Public
Public
2 weeks ago
Hello I am unable to login last one month.. since am playing last 5 yrs i don't have any isSues..but this time I am unable to login it shows your stall is disabled,..,forgot password also i mention but I didn't receive any msg ..please advise
Public
Public
2 weeks ago
Dear srikanth6078,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you communicated with customer support about the reason why your account is disabled?
Has your account been blocked just because you forgot your password?
Have you passed the full KYC verification?
What types of games did you play most recently? Did you play with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
