Jungle Raja Casino - Player's account access is blocked due to technical issues.

This casino is not responding from 5 days now,I have send them message through customer support but they not answering my questions.When I trying to login the message in the screen technical work is going on

Dear Chauhanjee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise when was the last time when you succeeded in accessing your casino account?
• Was your account successfully verified in the past?
• Have you tried any other devices to access your account?

Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Why I am not able to access my account ,I last last access my account on jungleraja casino on 22 April 2024.but after that there is problem.I have already verified my account on this site,

I last time access my account on 22 April.I have already verified my account.In past I widthdrawl my winnings from this casino.I not used another device for playing.

Hi Chauhanjee,

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Thank you in advance for your reply.

No all my winnings deposit on my bank account,No one is using this account on my ip address,My account is already verified by casino department There is no possibility that some other one is using this ip address.

Thank you very much, Chauhanjee, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Chauhanjee,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.

Dear Jungle Raja Casino team,

Could you please provide us with an explanation of the player's situation in more detail? Why has the user's account been blocked? Have the disputed funds been confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).

Hi, our casino was offline due to technical upgrades. Our customers can log in now to our website and they can contact our customer support at any time.

Thank you very much for the clarification.

Dear Chauhanjee,

Can you please try to log into your account and confirm everything is all right now? Can I consider your issue resolved, or is there anything else we could help you with?

Dear Chauhanjee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Jungle Raja Casino team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru