Jungle Raja Casino - Player has been accused of opening multiple accounts.

I was very lucky, I got Bonus 500 at the time of joining, and fortunately I fulfilled all their conditions and went with Rs. 40131. But when I tried to withdraw the money, they closed my account. Then when I contacted them, they said I am the owner of more than one account. This is a complete lie and they have cheated me. That is why I am your servant. If they don't return my money, I will complain to the police and complain that they are cheating in India. My registered email ID with jungleraja casino is r******1@gmail.com

Dear Nantu,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, nobody used my phone, and my phone is too personal and password encrypted. Then how can anybody opened an account with my phone. I assured you that no any second account has opened with my phone and my number or email.

Thank you very much, Nantu, for your reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you, please take a action against jungleraja casino, they cheat me badly.

Dear sir/Madam, have any progress in this case? Please reply me.

Sir/ Madam please response to me

Hello Nantu.

I am very sorry to hear about your troubles. 

I would like to invite the casino representative into the case. Please explain to us what's happened and send all relevant evidence regarding this case to matej@casino.guru.

Thanks.

Jungleraja casino doing fraud with me, they didn't reply here and I know they didn't send any relevant evidence regarding this case to casino Guru. They cheat in India.

Hi Matej, have any response from jungleraja casino?

Hi jungleraja casino, why you didn't response or submitted any evidence to casino Guru? Am I right, are you a cheater casino site? What we think?

Jungleraja casino did not reply Casino Guru. Will jungleraja casino do whatever they want? Hey, even if jungleraja casino don't answer my question, they should answer Casino Guru's question. Casino Guru have such a big forum, and jungleraja casino are being ignored like this.

We would like to ask the Jungle Raja Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Nantu, please be patient. They have an account with us, and maybe it just takes them a while till they answer you here. (now all the answers took longer, every country is affected by covid)

Hi Matej Novota,

If Jungleraja casino doesn't answer, you say you will close my complaint as unresolved. This means that you and Jungleraja casino have conspired together. Jungleraja casino will not answer here and you will also close my complaint, then what is my benefit in this? Communicating with you is my futile endeavor, I think I will not get any justice in your conspiracy.

Dear Nantu,

If the casino doesn't respond, we will close the complaint as unresolved. This will negatively impact the casino rating. We will also help you submit the complaint to the casino regulator, and the casino can't ignore them.

I assure you that our best interest is to resolve your complaint.

I knew it, I knew it, Jungleraja casino wouldn't answer here and you would close my complaint, I was wrong at first to believe you. You are conspired with Jungleraja casino and cheating ordinary players and wasting time. All of you fake

Dear Nantu, 

I honestly can't anyhow affect if casino reply to the case or not. They have a representative on our webpage and got the notifications, maybe they have problems with covid (I am recovering from covid, and it is not easy) so honestly, I don't know why they don't answer your complaint.

Anyway, as I promised we close the complaint in your favour and help you to submit a complaint to the regulator. They can ignore us but they can't ignore the regulator and if they do so they can easily lose their license.

So please write an email to complaints@gaminglicences.com

Your message should contain:

1) Personal information:

name (your first name, your last name and the middle name if you have it)

your country of residence

your age

2) Complaint body must include:

casino name + license (License No. 8048/JAZ)

your login (username) and email in an online casino (with which you had registered the account)

then describe what has happened as thoroughly as possible (including the sum of money you are challenging)

3) Attach to the email files

(screenshot images or email correspondence) that prove you have already tried to resolve the problem with the casino + link on this complaint.

When the regulator responds please inform me via email (matej@casino.guru) and we will close the complaint accordingly to the regulator decision. (reclassify)

Meanwhile, the complaint will be marked on our website as unresolved and will negatively impact to casino's rating.