Jumba Bet Casino - Player’s struggling to verify her account.

I sent in all documentation on 6/28. Then I went on online chat and they said it would take 4 business days. I then sent an email on July 2 asking again for communication or my payout. No response. Please help. I used Bitcoin and didn't use any bonus or promotion whatsoever. Thanks so much! I hope you don't mind but I will be submitting a few more that have not paid out with the same circumstances.

Dear Libster66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to inform you, that even though the live chat said it would take 4 business days to verify your account, it can take much more days to collect and review your documents to fully verify your account. But I must admit that in this case it takes longer than it should. Could you please specify which documents you provided?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Kristina I have replied and forwarded you all the emails with the documents.

Thank you so much!

Libbie B******

Libster66, I just checked my emails and I haven't received your email. Would you be so kind and try it again? My email address is kristina.s@casino.guru

I am sorry I was missing the S after your name. Let me know if you get them now. Thanks again!

Did you receive them?

Thank you very much Libster66 for your emails, I finally received them. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi

I hope everyone at Casino Guru is doing well. I am just checking on my case.

I believe I have sent in all the documents to you and Jumba Bet. Please let me know what needs to be done next.

Thanks again for your help!

Libbie ***

Dear Libbie,

I looked at your complaint and will do my best to help you. I tried to contact the casino and hopefully we will find the solution. Thank you for understanding.

We would like to ask the Jumba Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may affect its rating.

Jumba Bet sent my payout and we are square. Thank you so much to both of you for getting this sorted.

Be safe !

Libbie Bullock

Hello Libbie,

That's great news, congratulations! You are very welcome. Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.