Juju.bet Casino - Player’s struggling to complete account verification.

Please help with solving the problem with the withdrawal and verification. In a regular chat, they write that they only advise and are not related to the conclusion, they write that they have transferred information and they will answer my mail within a couple of hours, and so constantly and there is no answer. I provided the documents, uploaded them in my personal account, it is written expired, although the passport of the Russian Federation is valid from 20 to 45 years. They don’t answer the mail, I write letters to them, the output hangs, they don’t display it, I rearrange it again and again to the output, please help!

Dear zasada35475,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Could you please advise how many days ago you requested a withdrawal and started the account verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They don’t answer for three days, I understand that checking takes time, but they just don’t get feedback

I want to note that the casino does not get in touch! All emails remain unanswered, completely ignored!

Also, the main complaint is not about verification, but about withdrawing funds, I want to get my money 1100$, everything points to the dishonesty of the casino, they don’t want to pay and they never answered

I also want to add that on the Internet I came across a review of this casino that throws for payments, is there a chance to get a withdrawal?

I created an appeal to the judicial authority, the case will be launched within 7 days and it will no longer be possible to withdraw it before the court order, since the casino does not get in touch, I'm tired of falling for scammers who remain unpunished

The fourth day went as the conclusion hangs, as I try to get in touch, they simply ignore, will you help me or will we wait until a week passes?

On the Internet they write that this site does not pay at all! They do not respond to feedback and do not respond to dozens of emails at all!

What should I do? I made a deposit, risked and won, but I can't get it!

Balance $1800

I am updating the information, the withdrawal costs $500, $1000 $400 total $1900, the documents have not been confirmed for several days, the first withdrawal is $500 4 days, Dear Guru casino admin, I beg you to help me because I won such a game for the first time in 10 years although I lost over $200,000 all the time and never won even $2000, I managed to win for the first time. I really hope that I can win.

The casino wrote, they promised, after clarifying with colleagues, the Russian passport will be confirmed tomorrow during the day, I’m waiting, I hope I’ll unsubscribe

Unsubscribe when I see the first $ 400 credits have not yet received

Hi,

Yes as you can see your documents have been validated and everything is as it should. Don’t cancel anymore withdrawals as it can take a bit longer for the new ones to become available for us to accept! Just leave all the withdrawals as they are now so we can send the rest of the money as soon as possible. Пока яко бы частично обработали 400$ но я лично их не получил, яко бы они в обработке жду, отпишусь.

So far, even $ 400 out of 1900 who said that they have not received approval for withdrawal, I am waiting for them to withdraw, their approval does not mean they have paid

The casino reported that they have little money on the dogecoin wallet and because of this I still do not withdraw the first approved withdrawal of $ 400, I wrote back that I can provide any other bitcoin litecoin wallets if it speeds up the withdrawal. Everything is very cloudy if even in the morning there was a hope that soon I would get the first conclusion, albeit the smallest one, now the clouds are gathering and the mood is falling

I received messages that the withdrawal was completed half an hour ago, the crypt arrives within a couple of minutes, there are no credits, or a fake withdrawal of funds, or I don’t know what I’m waiting for.

here's the time

+ $ 400 was withdrawn partially, the remaining amount of two applications $ 1000 and $ 500, they said from today within 7 days to wait for the withdrawal. So far I can’t say unequivocally that everything is fine, since there is a risk that the casino has withdrawn a small part for bait, we will give a positive review about the honesty of the casino after the remaining amounts of money are paid. For now, the Guru casino asks that the complaint be left open until the casino withdraws funds completely.

Thank you very much, zasada35475, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal. Please keep me informed. 

Nevertheless, I'd like to ask you kindly not to be sending several new replies as it is very difficult to filter only important information when I receive 23 new messages in four days. Thank you for your understanding.

$ 1000 withdrawal received a letter that was confirmed, but not yet processed, waiting as a captain on the Titanic looking at his watch. If they confirm, then $ 700 will remain, since $ 400 was already withdrawn on Friday. If $ 1000 is processed, then the casino can be considered honest.

while, unfortunately, some promises that they will bring it out day after day, I'm waiting.

brought out! The casino did not disappoint! Please close the dispute cheers !!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, zasada35475, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru