Juicy Vegas Casino - Player's withdrawals have been rejected.

I deposited over $200 into Juicy Vegas Casino. I attempted to withdraw my winnings of $692.84 and got an email from Juicy Vegas informing me my $692.84 was reversed to my Casino accout due to beneficiary account details incomplete. I then reached out to customer service at Juicy Casino multiple times through a chat inquiring about my account details. I was told by an employee at Juicy Casino, Arnold Dawsen, the max amount for pay out is $200. He also told me the rest of my winnings would be forfeited due to max amount of $200. I asked Arnold why my winnings were approved previousley, but not paid. I was upset and frustrated at this point. I then checked with my bank to ensure I had my banking information correct. I proceeded to withdrawl my winnings of max amount pay out of $200. Guess what, no payout. I got another email telling me my withdrawl was denied due to inaccurate banking information. My banking Information is correct. They refuse to pay me. They are scammers! I also have received multiple text messages from Juicy Casino about their promotions. I have responded back to their texts messages to "stop" to opt out of text messages. They continue to send me text messages! Don't waste your money. They give you the run around so they don't have to pay you!

Dear Britney,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus, please? Has the casino explained why you can only withdraw $200?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina!

They sent me an email showing my winnings of $692.84 was approved. I then sent a photo copy of my Driver License and Banking information via email to collect my winnings of $692.84 as per their request. Juicy Casino replied back, $692.84 was reversed due to beneficiary account details incomplete. I chated with Juicy Casino customer service and asked why my winnings of $692.84 was reversed. Juicy Casino employee told me my banking information was not accuarate. Juicy Casino employee told me to fill out the withdrawl from their website again with correct banking information. I proceeded to call my bank and verify my banking information and requested another payout with my winnings of $692.84. I was keeping on eye on my payout through Juicy Casino website and noticed my winnings went from $692.84 to $200. I chated with customer service to find out why my winnings went to $200 on the web. The Juicy Casino employee told me the max cash out is $200. I don't understand why I got an email showing approved for $692.84 when it was denied later on. Also, why didn't the Juicy Casino team member tell me their was a max cash out of $200 when I asked why my winnings of $692.84 was denied. Juicy Casino employee told me to send correct banking information with another withdrawl request. She never mentioned their was a max cash out of $200.

I Attempted to withdrawl my max cash out winnings of $200 and got another email stating my banking information is incorrect. My banking information is correct, I've been getting the run around and Ive been scammed. I did not earn any winnings from a bonus. I sent guru emails with communication from Juicy Guru and I when filed my my complaint. I will fwrd the emails to you. Thank you!

Britney H***

I checked the T&Cs and I found this:

"All match bonus offers of 101% or higher, require 40 X (deposit + bonus) wagering and will further carry a max cash-out amount of 10 X the value of your deposit."

Do I understand correctly that you activated the bonus by using the promo code "BIGSECRET"? If yes, this bonus also has a free spin bonus. Did you play with free spins as well?

Could you please clarify how much money you deposited in order to activate this offer? Was it $200?

Dear Britney,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello!

I messaged Juicy Casino Customer Service to see why there was a max cash out of $200. They told me I used a bonus. I paid in over $300. I should've read the terms and conditions. However, who reads all the terms and conditions. I would've never spent any money on a casino who advertised real cash payout with alot of rules from the terms and conditions page. I never won anything from the bonus. It's so stupid. Juicy Casino should tell you restrictions apply when they advertise, "Real cash payouts" it's misleading. I hope my complaint helps another person from loosing alot of money due to all the terms and conditions. NOT WORTH PLAYING.

Sadly, if you played with a bonus that had a maximum cashout limit, there is not much we can do to support your case at this time. This is a standard rule and all casinos are allowed to limit winnings from bonuses. I would strongly recommend reading all the T&Cs carefully before you start playing, or to contact casino support to avoid any misunderstandings in the future. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint.

Dear Britney,

We are extending the timer by 7 days. If there is anything else we could help you with, let us know, otherwise, we will reject your complaint.

Unfortunately, we’re forced to reject this case because Britney played with a bonus that had a maximum cashout limit and later has stopped responding to our messages and questions.