Juicy Vegas Casino - Player’s winnings have been capped.

I won a tournament for 6.00 and played on slots and won 400.00 tried making withdraw rejected they put down to a 100.00 still pending they changed all free tournament to 20.00 dollars each. Term and certification state tournament money is real money account I fill like I been cheated!!!!!!!

Dear jasonwhitmore61,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify if you paid any fee to participate in the tournament? How much were your tournament winnings, please? Do I understand correctly that instead of withdrawing your tournament winnings you continued playing and accumulated additional winnings of $500?

Meanwhile, I have checked the general bonus terms and conditions, and this is what I found (here):

"BONUSES AND WAGERING

All free bonus chips and free spins are provided for entertainment purposes.

Any free money given without requiring a deposit e.g. a No-Deposit Coupon, Rebate Bonuses, Loyalty bonus, VIP bonus, No Deposit Required Free Spins, Free Spins that are given on top of a Deposit Match Bonus offer, Competition and Tournament bonus prizes, birthday bonus etc. carry a wagering requirement of at least 50 X wagering with a maximum cash-out amount of $100 unless otherwise mentioned."

However, this rule should apply to tournament winnings only, not to subsequent play after the tournament is over and the prize was added to a player's account as a real money balance.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear jasonwhitmore61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.