Juicy Vegas Casino - Player's winnings have been canceled.

I read the information on the play through. I played 34,000 dollars. By balance was over 2500.00. It somehow dropped to $1050.00 by itself. I built that money to $5100.00. I asked for a withdrawal of $4100.00. Then I was sent a message the manager approved my withdrawal. They showed on my balance was 1000.00. I lost that and waited for my 4100.00. Now after a play through of 500000.00 USD. They say they owe me nothing.

They have no contact number and won't chat or return my emails.

THIS PLACE IS A COMPLETE RIPOFF.

I AM FILLING A CASE WITH THE CALIFORNIA DOJ.

IF YOU WOULD LIKE TO START A CLASS ACTION SUIT, CONTACT ME AT S***@HOTMAIL.COM

DO NOT PLAY ON THIS PIRATE SITE.

Hello See,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Has the casino specified any reason why your winnings were confiscated?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

As you can see on here, there was a manager approval for 4100, combining all my requests for withdrawal together because my incremental withdrawals were denied. Nowhere did I ever cancel the withdrawal for 4100. I only canceled the 1100 that the manager put into pending approval for withdrawal request because that was available for me to cancel since it was still in pending approval. They keep saying that I used all the 4100 when that's impossible to after it already has been deducted from my account to be deposited into my bank account with 3to5 days. Everything I chayted after the 14th of February with them, they kept advising me that it takes certain amount of hrs and days for money to be deposited into my account. If I had that 4100 to play with, why would I had made more deposits to play afterwards? After a week, when I demanded to know where that money was, they said I spent it all already.

Thank you for your reply, See. In the screenshot of the conversation, I clearly see that the casino informed you, that you played with a bonus that had a maximum cashout limit of 10x of the deposited amount.

If that is the case, I am sorry, but we cannot help further. A lot of bonuses have a maximum cashout limit which means, that even if you win more, you will only receive a certain amount and the rest will be deducted by the casino. Please understand that casinos are free to set their bonus rules. The maximum cashout is very common and, unfortunately, we cannot punish the casino for it, nor ask it to return your winnings over the limit.

Even if the 1050 became my money and I built it up from there? You saw in the feed that there was a manager approval for withdrawal for 4100 right?

I apologize, See, but in some casinos, bonuses are active until you withdraw the winnings from them. This means, that all the bonus rules are applied the whole time even after the wagering requirements have been met. I completely understand that this system is not very user-friendly, however, these casinos usually are not able to change it, since it is set by the platform or software provider.

Since your winnings have been capped in accordance with the bonus T&Cs, we have no other option than to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.