Juicy Vegas Casino - Player has received Free Spins for an unavailable game.

Juicy Vegas Casino is (trying) to give account holders free spins on Double Ya Luck. The problem is that game is NOT available. That game requires Adobe Flash Player, which is no longer maintained. I've talked to them three (3) about this problem. Every time, they ignored me and gave me ten (10) free spins on Double Ya Luck. Brainless! They don't care.

They don't owe me any money. I believe your "Questionable" rating is definitely justified.

Thanks, Paul

Dear Pmoore8671,

Thank you very much for submitting your complaint and for sharing your negative experience. I’m sorry to hear about the issue.

Please understand, that we can’t penalize the casino for offering a promotion which is not available for all the players due to a technical problem. If no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Hi Petronela! 🙂!

Please do not put too much time into this. Juicy Vegas Casino does not owe me money. It was just my observation. I let them know that if they were more careful they could probably get a better rating from Casino Guru.

All the Best! 🙂!

Paul

Thank you very much, Pmoore8671, for your observation.

I will now reject this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.