Juicy Vegas Casino - Player has not received his winnings.

I won several hundred dollars on 2 x free spins coupons. I tried to withdraw $200. They told me they would only honour 1 and pay €100 if I send mr ID and deposit $20, which I did.

several members of the team told me it was ‘paid out’ and i never received any money from them. I have screenshots of the conversations with several members saying it was already paid out which I cannot upload but happy to forward via email.

Dear Exzentrik, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we proceed with this complaint, could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear Exzentrik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.