HomeComplaintsJoya Casino - Player's winnings have been confiscated.

Joya Casino - Player's winnings have been confiscated.

Amount: €10,000

Joya Casino
Submitted: 11 Sep 2024 | Case closed : 13 Jan 2025
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

This complaint had been set as private at the request of the casino. The player reported an issue regarding the withdrawal of winnings. Confirmation of the resolution was awaited, as the player had not yet responded to the Complaints Team regarding the receipt of funds. Without this confirmation, the complaint was at risk of being rejected.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Translation
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Translation
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
Private
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
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Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
Private
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
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Translation
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
Private
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

Private
Private
Requested by the casino

This post has been made private by Casino Guru, as requested by the casino.

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Thank you for the clarification.

Dear igakin, have you received the funds and can we consider this issue resolved? Let us know!

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Dear igakin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.

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