This complaint was set as private at the request of the casino.
Joya Casino - Player's winnings have been confiscated.
Amount: €20,000
Joya Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Joya Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
5d 10h 42m 25s
Case summary
2 days ago
Public
Public
4 days ago
Dear igakin,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Casino Guru is examining the case
