Thank you very much for your reply and email, Matthew. I believe you are frustrated, but please understand, that there is a quite significant difference between regular gambling in land-based casinos and online casinos. Especially, when you activate and play with bonuses, as most of them come with a set of rules, that players must follow. I would definitely recommend that you read our articles 'Introduction to Online Casinos' and 'How Do Online Casino Bonuses Work?' which may help you navigate in this new environment.
Moreover, we would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet. You were not stopped or blocked when you decided to increase your bet, and, as a result, you breached the maximum bet rule.
Sadly, there is not much I can do to support your case at this time. Unfortunately, you breached the maximum allowed bet way too many times and many of them resulted in winning. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject this complaint. Thank you for your understanding.