HomeComplaintsJoo Casino - Player is requesting a refund.

Joo Casino - Player is requesting a refund.

Amount: NZ$20

Joo Casino
Safety Index:High
Submitted: 20 Jun 2020 | Case closed : 06 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from New Zealand has deposited funds in to her account, but they’ve been insufficient. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I deposited and went to play only to be told I had insufficient funds. The chat team were so unhelpful that I feel the website is a scam. I asked for a refund to be told no & no number to call either

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3 years ago

Dear Charlotte,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your deposit credited successfully? Why the funds have been insufficient? Have you tried to activate any promotional offer when depositing? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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3 years ago

Dear Charlotte,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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