Joo Casino - Player is requesting a refund.

I deposited and went to play only to be told I had insufficient funds. The chat team were so unhelpful that I feel the website is a scam. I asked for a refund to be told no & no number to call either

Dear Charlotte,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was your deposit credited successfully? Why the funds have been insufficient? Have you tried to activate any promotional offer when depositing? If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Charlotte,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.