Dear Casingyyfgyb,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please forward me the email from the casino you received after your winnings were confiscated? My email address is veronika.l@casino.guru.
Do I understand correctly that the casino confiscated your winnings because you allegedly played a game that was forbidden to play with an active bonus?
Have you contacted customer support via email to request your gaming history from the day you activated the bonus and played with it?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Casingyyfgyb,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please forward me the email from the casino you received after your winnings were confiscated? My email address is veronika.l@casino.guru.
Do I understand correctly that the casino confiscated your winnings because you allegedly played a game that was forbidden to play with an active bonus?
Have you contacted customer support via email to request your gaming history from the day you activated the bonus and played with it?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika