HomeComplaintsJokerino Casino - Player’s withdrawal has been delayed.

Jokerino Casino - Player’s withdrawal has been delayed.

Amount: €2,000

Jokerino Casino
Safety Index:Very low
Submitted: 27 May 2021 | Resolved : 30 May 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Germany has been waiting for her withdrawal for 3 weeks. The player received her winnings.

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3 years ago
Translation

Hello, I applied for a payout at Casino Jokerino 3 weeks ago. My account is verified, but I have not received any feedback. I must have already written 20 e-mails without success

Automatic translation:
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3 years ago

Dear Nicole,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before?

What is the status of your withdrawal, please – is it pending or processed?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any at all.

Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago
Translation

Hello, many thanks for the help the 2000 € were credited to my account today, many thanks best regards Nicole M ***

Edited by a Casino Guru admin
Automatic translation:
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3 years ago

Awesome news, Nicole. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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