The player from Germany has been waiting for her withdrawal for 3 weeks. The player received her winnings.
Jokerino Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Jokerino Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I applied for a payout at Casino Jokerino 3 weeks ago. My account is verified, but I have not received any feedback. I must have already written 20 e-mails without success
Automatic translation:
Public
Public
3 years ago
Dear Nicole,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before?
What is the status of your withdrawal, please – is it pending or processed?
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any at all.
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
3 years ago
Translation
Hello, many thanks for the help the 2000 € were credited to my account today, many thanks best regards Nicole M ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
3 years ago
Awesome news, Nicole. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
