HomeComplaintsJokerino Casino - Player’s withdrawal has been delayed.

Jokerino Casino - Player’s withdrawal has been delayed.

Amount: €50

Jokerino Casino
Safety Index:Very low
Submitted: 13 Dec 2020 | Case closed : 03 Jan 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Austria has requested a withdrawal over a week ago. It hasn’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Payment pending for 8 days

Automatic translation:
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3 years ago

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal request in this casino and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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3 years ago

Dear Daniel777,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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