Dear sannaaino,
Thank you very much for submitting your complaint.
I'm sorry to hear about the difficulties you're experiencing with your withdrawal. To help us better understand your situation and assist you effectively, could you please provide us with some additional information?
- What is the exact error message you receive when attempting to withdraw?
- Have you made any deposits since the 3rd of July to fulfill the requirement stated in the error message?
- Could you provide any screenshots or details of your communication with the casino's customer support, especially regarding the finance department's promised follow-up?
- Have you received any other emails or notifications from the casino about your account status or withdrawal request?
Additionally, you can forward any relevant communication or evidence to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear sannaaino,
Thank you very much for submitting your complaint.
I'm sorry to hear about the difficulties you're experiencing with your withdrawal. To help us better understand your situation and assist you effectively, could you please provide us with some additional information?
- What is the exact error message you receive when attempting to withdraw?
- Have you made any deposits since the 3rd of July to fulfill the requirement stated in the error message?
- Could you provide any screenshots or details of your communication with the casino's customer support, especially regarding the finance department's promised follow-up?
- Have you received any other emails or notifications from the casino about your account status or withdrawal request?
Additionally, you can forward any relevant communication or evidence to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela