Joker8 Casino - Pelaajan kotiuttaminen viivästyi useista yrityksistä huolimatta.

Withdrawal not working. On 3rd July, I tried to make a withdrawal using the same payment method as my deposit. It didn't work. It won't work with any other payment method either. I didn’t accept any bonuses, so that's not the issue, but I get an error message saying I need to make a deposit before withdrawing. I contacted customer support via chat and was told that the finance department would contact me immediately and process my withdrawal manually. I still haven't received an email, and the chat customer service is useless.

Nosto ei onnistu. Yritin 3.7. tehdä noston samalla maksutavalla kuin talletuksenkin. Ei onnistu. Ei onnistu millään muullakaan maksutavalla. Bonuksia en ottanut vastaan joten niistä ei ole kyse vaan saan virheilmoituksen että ennen nostoa täytyy tehdä talletus. Otan yhteyttä chattiin ja minulle sanotaan että talousosasto ottaa minuun yhteyttä heti ja käsittelee kotiutukseni manuaalisesti. En ole saanut edelleenkään sähköpostia ja chat-asiakaspalvelu on hyödytön.

Dear sannaaino,

Thank you very much for submitting your complaint.

I'm sorry to hear about the difficulties you're experiencing with your withdrawal. To help us better understand your situation and assist you effectively, could you please provide us with some additional information?

• What is the exact error message you receive when attempting to withdraw?
• Have you made any deposits since the 3rd of July to fulfill the requirement stated in the error message?
• Could you provide any screenshots or details of your communication with the casino's customer support, especially regarding the finance department's promised follow-up?
• Have you received any other emails or notifications from the casino about your account status or withdrawal request?

Additionally, you can forward any relevant communication or evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela. I have emailed you all the chat conversations I captured, pictures of the error messages and a few other attachments.

Hei Petronela. Olen lähettänyt sinulle kaikkki talteen saamani chat-keskustelut, kuvat virheilmoituksista ja muutaman muun liitteen sähköpostitse.

Hello sannaaino,

We would like to update you that due to Petronela, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Petronela has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Petronela will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much, sannaaino, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you sannaaino for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Joker8 Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear Peter,

Thank you for reaching us out.

Please be informed that the customer succeeded in making a withdrawal request correctly later and it was processed by us on 12/07/24.

Best regards,

Joker8.com team

Thank you for the update Joker8 Casino representative.

Dear sannaaino, let us know if your withdrawal was successful or if you require any further assistance. Thank you in advance!

Dear sannaaino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.