The player from the United Kingdom had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The Complaints Team advised patience, suggesting that delays might be due to KYC verification or high withdrawal volumes. The player confirmed receiving the withdrawal, and the complaint was marked as resolved.
Jokabet Casino - Withdrawal of player's winnings has been delayed.
Amount: £1,356
Jokabet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Deposited and won money absolutely fine verified my account again fine
was asked for my account number sort code and name upon withdrawing that was all the information I was asked for withdrawal was approved within 24 hours great!
upon checking my account on jokabet I noticed the Iban number there system has generated was wrong so I contacted them and adviced them it was wrong as I had spoken to my bank who said I wouldn’t reievr payment with the one there system had generated. Iv now been going round in circles for nearly 2 hours with jokabets customer service providing bank statements that they’ve asked for and screen shots of my withdrawal page it’s just getting ridiculous now tbh I’m not going to get my withdrawal as they’ve used the wrong IBAN but there now just taking the P..S
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5 months ago
Dear melza05059,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Dear melza05059,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
