Jokabet Casino - Player suspects identity theft during withdrawal process.

I was able to deposit multiple times at this casino without the casino asking for documentation. But when I went to withdraw I was told I had to submit multiple sensitive documents that clearly left me open to identify theft. This casino is an absolute scam.. DO NOT DEPOSIT HERE. I'll be informing my bank and reporting this casino for fraud.

Dear Slotsperson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you’ve requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No reason was given regarding the issue around account verification. Again, if there is an issue this should be addressed before a player can deposit, not after. Also the documentation requested is clearly sinister as it leaves a person vulnerable to id theft.

The process started yesterday. Thanks

Hi Slotsperson,

• Could you please advise what documents were requested from you and if you provided any of them already?

Thank you.

Passport, bank statement and bank card front and back. The back of the card contains the security code which you should never give to anyone and you should never have to provide a bank statement. This is sensitive information. I've provided nothing so far as it's clearly a scam.

Hi Slotsperson,

I completely understand your concern regarding providing sensitive information. To ensure the security of your data, please follow these steps:

1. Passport: You can safely provide a scanned or photographed copy of your passport.
2. Bank Statement: It's understandable that you may be hesitant to provide a bank statement. However, reputable casinos often require this to verify your identity and comply with regulations.
3. Bank Card (Front and Back): When providing images of your bank card, ensure that the front clearly displays your name, card number (with some digits obscured for security), and expiration date. For the back, cover or blur the CVV/security code for your protection.

Security Precautions: Never share your CVV/security code with anyone, as it's crucial for protecting your finances. Additionally, reputable casinos will encrypt and securely store your information to prevent unauthorized access.

If you have any doubts about the authenticity of a request, reach out to the casino's customer support for clarification. They should be able to provide guidance and reassure you of the security measures in place.

Please keep me informed about any further developments.

Thank you.

Dear Slotsperson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.