I won 50000 on Monday 23rd, withdrew £1500 as per their daily withdrawal limits of £1500 per day, £4000 per week, £12,000 per week. On Tuesday my withdrawal was cancelled due to verification. I uploaded my bank statement as requested (I has previously completed passport verification), I did another withdrawal again of a total of £1500. No update on this. I went to support chat which they advised me it should take 24 hours and that my account had been verified. Then 24 hours later I was advised it could take 40 hours. I then receive another email saying that my account isn’t verified they need proof of that particular deposit I provided this and again received another email saying my account was now verified. I have waited the 40 hours and no update. I messaged them again and they said they are performing additional checks I asked what checks and what is the time frame on this they advised to just be patient. I have sent them the following email: Good afternoon,
I am writing for an update on my current pending withdrawals.
I currently have £4000 pending.
It has been over 24 hours since the first withdrawal I have chatted online to support who advised me later that I would need to wait 40 hours, I have waited the 40 hours and still the withdrawal has not been accepted.
My account has had 3 separate emails confirming my account is now verified yet I have still not had any of my funds withdrawn to me.
I don’t want to have to make a complaint to CasinoGuru but the lack of any information I am receiving regarding timeframes is very frustrating. I have now today been advised extra checks are currently happening but no one is able to tell me what the extra checks are or the timeframe they will be completed.
I have provided every document that has been requested and also been told on support chat that there should no longer be any hiccups but again still over the 40 hours on 2 withdrawals still nothing.
Can you please process my withdrawals and give me a timeframe when the rest will be released.
i have not had a response and my total £4000 withdrawals are still pending.
I won 50000 on Monday 23rd, withdrew £1500 as per their daily withdrawal limits of £1500 per day, £4000 per week, £12,000 per week. On Tuesday my withdrawal was cancelled due to verification. I uploaded my bank statement as requested (I has previously completed passport verification), I did another withdrawal again of a total of £1500. No update on this. I went to support chat which they advised me it should take 24 hours and that my account had been verified. Then 24 hours later I was advised it could take 40 hours. I then receive another email saying that my account isn’t verified they need proof of that particular deposit I provided this and again received another email saying my account was now verified. I have waited the 40 hours and no update. I messaged them again and they said they are performing additional checks I asked what checks and what is the time frame on this they advised to just be patient. I have sent them the following email: Good afternoon,
I am writing for an update on my current pending withdrawals.
I currently have £4000 pending.
It has been over 24 hours since the first withdrawal I have chatted online to support who advised me later that I would need to wait 40 hours, I have waited the 40 hours and still the withdrawal has not been accepted.
My account has had 3 separate emails confirming my account is now verified yet I have still not had any of my funds withdrawn to me.
I don’t want to have to make a complaint to CasinoGuru but the lack of any information I am receiving regarding timeframes is very frustrating. I have now today been advised extra checks are currently happening but no one is able to tell me what the extra checks are or the timeframe they will be completed.
I have provided every document that has been requested and also been told on support chat that there should no longer be any hiccups but again still over the 40 hours on 2 withdrawals still nothing.
Can you please process my withdrawals and give me a timeframe when the rest will be released.
i have not had a response and my total £4000 withdrawals are still pending.