Jokabet Casino - Player's winnings withdrawal is delayed and account locked.

I joined jokabet yesterday,put 20 pound on,which was excepted, so I played the game I chose and won 160 pounds 20 pounds is what they gave me so that leaves 140 pounds,I wanted to withdraw 100 pound as this is the amount you are allowed to withdraw at one time,and no less,so I put in withdraw and they would not let me do this ,kept saying we will send an email to enable me to go back on to the site so I can do this,any no email came ,I tried several times,then I spoke to there chat line,and they have said we don't have your email ,and now they have locked me out of the site,so kept trying with my email pluss the password I got on site with in first place,and it says wrong password, so I put forgot password and then they are saying we will send you a message to my email to reset password, still no e mail,to do this,

Hello louismay2020,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jokabet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear louismay2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.