Jokabet Casino - Player’s winnings haven’t been received yet.

Hi,

I’d like to make a complaint in ref to jokabet. Firstly I am in the UK and know that within the ts and cs it states the UK is restricted.

However it states the uk when registering, changed the currency to £ and allowed me to deposit. I am also barred via my banking app for gambling along with a system GAMBAN which barrs all websites and apps that allow gambling. Yet was still able to deposit on this site. I had deposited in total around £760 on jokabet.

I won £550 back which is still sitting in my account on jokabet. They will not allow funds to be withdrawn. They just email stating this has been cancelled. No reasons why or have to resolve this just cancelled. You cannot contact them online chat or by phone. I have sent numerous emails not even 1 reply. I’ve tried withdrawing on 6 occasions still not able to.

I know it states the uk is restricted yet it allows to you deposit using the correct currency surely this is illegal or a scam. I have read reviews on this company at which states this is fraud and a scam. Regardless of t’s and c’s if the UK is restricted then this company has a responsibility to not allow deposits if they cannot withdraw there winnings . I will not be closing this case untill resolved! As a resolution I would like all my funds returned I have contacted my bank who are also investigating this company.

Dear dandan90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Jokabet cancels withdrawals within 24 hours. I have tried on 6 occasions to withdraw. The 14 days stands no merit here as stated above withdrawals are cancelled within 24 hours meaning the process begins again. My account is fully verified with photo id and history all correct.

Thank you for your reply, dandan90. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here in this thread?

Did you accumulate your winnings with or without an active bonus?

Dear dandan90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.