Jokabet Casino - Player's account is closed and winnings are confiscated.

I won £1703 on jokabet my account has now been disabled I’ve sent them everything they need still not wanting to pay me

Dear Sophiemac80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that by "everything" you mean documents? Have they been approved?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played on the slots and have sent them all the documents they asked for

I’m pretty sure the bonus funds were less than £1 the rest is real money

They are still refusing to payout