The player from the UK had raised concerns about the casino allowing withdrawal reversals, which were prohibited in his region. He had deposited £200 and withdrew £800, but then reversed the withdrawal after the casino offered this option. He had played mainly slots and roulette, without any bonuses. After contacting the casino via live chat, his account was closed. He argued that the "reverse withdrawal" option was illegal for UK residents. However, the Complaints Team concluded that the casino, which was licensed under Gaming Curacao, was not obliged to follow UKGC regulations, and thus could not be penalized for offering the withdrawal reversal option. Despite the player's dissatisfaction, the complaint was rejected due to these reasons.
Jokabet Casino - Player’s account disabled after withdrawal reversal.
Amount: £850
Jokabet Casino
Safety Index:Above averageUnjustified complaint
REJECTED
Case summary
The casino allowed me to reverse withdrawals.
this isn’t allowed in the UK.
ive emailed the casino and been on live chat to no prevail.
now they’ve disabled my account so I can’t get access for proof
Dear itempromotions2022,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jokabet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Do I understand correctly you played down your balance after you reversed your withdrawal?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Good evening,
i was only a member for a few days. I deposited around £200 and withdrew £800 unfortunately they then offered the option to reverse withdrawal. I then used that feature that is illegal in the UK
i won the money with no bonuses and mainly played slots and roulette and a little sports.
as soon as I contacted them on live chat they shut my account.
yes I played down the reversed withdrawals(I shouldn’t have been allowed)
thanks for the help
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. We are not aware of anything prohibiting the casino from disallowing you a reversal, and cannot penalize casinos that allow such practice.
Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.
it is not allowed for casinos to allow the "reverse withdrawal" for residents in the UK.
this is a law to stop addicted gamblers
Thanks for pointing that out.
The casino is not licensed under the UKGC but under Gaming Curacao
Unfortunately, it would seem such broad protections are not mandatory for casinos operating under licenses different from UKGC, and in our view may not constitute a valid reason for a refund.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
