Jokabet Casino - Player’s account access is restricted.

Please help

I joined this site last year and deposited throughout the time making thousands of pounds in multiple payments, these payments have also been paid in foreign euros etc without any issues.

Today i made a deposit of 20 pounds which went through fine, placed a inplay sports bet amd then was kicked of the site and given messages of country not allowed.

I have raised the issue with the support but haven't had any response.

I've seen a similar complaint logged, going through a very similar situation.

Please can someone help me

Dear Jagkhai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

When did you create the casino account?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Have you received any response from the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Jagkhai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.