Jokabet Casino - Player is unable to withdraw funds.

Hi I deposited £25 with jokabet with the promise of £25 free matched. I have played and got my balance up to £51. I cannot withdraw as the UK is classed as a country that is not compatible with this site.

in that case if I can’t withdraw I shouldn’t be able to deposit. So therefore all my bets should be void and my initial stake returned to me.

also when depositing it has went through twice. Which I didn’t intentionally do. (The second £25 is showing as pending but no way of cancelling it)

I don’t want to withdraw anything other than have my initial £25 stake I deposited returned to me, and the second deposit which is pending cancelled.

there is no way of contacting jokabet as the online chat is a bot.

please help

Dear yqc5dpkfqv,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Jokabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you completed account verification in the casino, or at least uploaded any documents required for verification?
• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please share your communication with the casino where you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi

i never sent any documents to verify my account as I wasn’t asked to provide any. I can provide these if required to prove I am UK resident.

I haven’t been in contact with casino support as it informs me it is a bot and only provides info

i I will email screen shot of the chat

thanks

chros

Did the casino inform you your withdrawal won't be processed due to you being from a restricted country?

Dear yqc5dpkfqv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.